Question 1

How quickly can you fix my slow movement?

Accepted Answer

We understand that a slow-moving garage door is frustrating and can be a safety concern. At Windham Garage Doors, we offer next-day service for most repair calls, and same-day emergency service is available for urgent situations.

When you call us about slow door movement, our experienced technicians will typically arrive within 24 hours. In many cases, we can diagnose and fix the issue in a single visit because our service trucks are fully stocked with common replacement parts like springs, rollers, cables, and lubricants.

The most common causes of slow movement—such as worn rollers, lack of lubrication, or spring tension issues—can usually be resolved within 1-2 hours. For more complex problems, we'll provide a clear timeline and keep you informed every step of the way.

Call us at (978) 961-6016 and we'll have your garage door operating smoothly again as quickly as possible.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement is a common issue that can stem from several causes. Understanding these can help you identify when it's time to call a professional.

**Common Causes of Slow Garage Door Movement:**

1. **Worn or Damaged Rollers**: Over time, the rollers that guide your door along the tracks can wear down, crack, or become misaligned. This creates friction and slows down the door's movement.

2. **Lack of Lubrication**: Garage door components need regular lubrication to operate smoothly. Dry tracks, hinges, and rollers create resistance that slows the door.

3. **Spring Tension Issues**: Your garage door springs are calibrated to balance the door's weight. When springs weaken or lose tension, the opener has to work harder, resulting in slower movement.

4. **Track Alignment Problems**: If the tracks are bent, misaligned, or have debris, the door will struggle to move freely.

5. **Opener Motor Issues**: An aging or underpowered opener motor may struggle to lift the door at normal speed, especially if the door has been upgraded to a heavier model.

6. **Weather Seal Friction**: Damaged or improperly installed weather seals can create drag on the door.

7. **Broken Cables**: Frayed or broken cables put extra strain on the system and can cause uneven, slow movement.

**When to Call a Professional:**
If you notice your door moving slower than usual, unusual sounds, or jerky movement, it's best to have it inspected. Many of these issues worsen over time and can lead to complete door failure or safety hazards.

Our technicians at Windham Garage Doors can quickly diagnose the issue and provide lasting solutions backed by our 10-year warranty.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes, Windham Garage Doors offers flexible financing options for commercial door installations to help businesses manage their cash flow while getting the equipment they need.

**Our Commercial Financing Options Include:**

1. **0% Interest Financing**: For qualified businesses, we offer promotional 0% interest financing for 12-18 months on commercial installations over $5,000.

2. **Extended Payment Plans**: Spread the cost of your commercial door installation over 24-60 months with competitive interest rates.

3. **Lease-to-Own Programs**: Ideal for businesses that prefer to lease equipment with the option to purchase at the end of the term.

4. **Commercial Credit Lines**: For property managers and businesses with multiple locations, we can set up revolving credit arrangements.

**What's Included in Commercial Installations:**

- Professional site assessment and measurement
- Custom door fabrication and manufacturing
- Complete installation by certified technicians
- Integration with existing access control systems
- Training for your staff on operation and maintenance
- 10-year warranty on parts and labor

**How to Get Started:**

1. Schedule a free on-site consultation
2. Receive a detailed quote with all costs clearly outlined
3. Choose your preferred financing option
4. We handle the paperwork and approval process
5. Installation scheduled at your convenience

Most financing decisions are made within 24-48 hours, and we can often begin installation within 1-2 weeks of approval.

Contact us at (978) 961-6016 or email info@windhamgaragedoor.com to discuss your commercial project and financing options. We work with businesses of all sizes throughout Southern New Hampshire.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year for residential doors and twice per year for commercial doors. Regular maintenance extends the life of your door, prevents unexpected breakdowns, and ensures safe operation.

**Annual Maintenance Includes:**
- Complete safety inspection
- Lubrication of all moving parts
- Spring tension adjustment
- Track alignment check
- Opener safety test and adjustment
- Weather seal inspection
- Hardware tightening

Regular maintenance can extend your garage door's lifespan by 5-10 years and helps maintain your warranty coverage.

Question 5

What brands of garage doors do you install?

Accepted Answer

Windham Garage Doors works with all major garage door manufacturers to provide you with the best options for your home or business. We're authorized dealers for several premium brands and can install doors from any manufacturer.

**Brands We Regularly Install:**
- Clopay
- Amarr
- Wayne Dalton
- CHI Overhead Doors
- Raynor
- Martin Door
- Northwest Door

We also install openers from LiftMaster, Chamberlain, Genie, and other leading brands. Our technicians are factory-trained and can recommend the best products for your specific needs and budget.

Question 6

Do you provide emergency garage door service?

Accepted Answer

Yes! Windham Garage Doors provides 24/7 emergency service for urgent garage door situations. We understand that a malfunctioning garage door can be a security risk or prevent you from accessing your vehicle.

**Emergency situations we respond to:**
- Door completely stuck open or closed
- Broken springs (door won't open)
- Door off track
- Security breach or break-in damage
- Storm damage
- Vehicle impact damage

Call our emergency line at (978) 961-6016 any time, day or night. Our on-call technicians carry common parts and can often complete repairs in a single visit, even after hours.

Question 7

What warranty do you offer on repairs and installations?

Accepted Answer

Windham Garage Doors stands behind all of our work with comprehensive warranty coverage:

**Our 10-Year Warranty Includes:**
- All labor and workmanship
- Replacement parts we install
- Spring replacements
- Opener installations

**Manufacturer Warranties:**
In addition to our labor warranty, all products we install come with their manufacturer's warranty, which typically ranges from 1-lifetime depending on the product and component.

**What's Covered:**
- Defects in materials or workmanship
- Spring breakage (for the warranty period)
- Opener motor failure
- Panel defects

Our warranty is transferable if you sell your home, adding value to your property. We make warranty claims easy—just call us and we'll take care of the rest.

Question 8

How long does a garage door installation take?

Accepted Answer

The time required for garage door installation depends on the type and complexity of the project:

**Typical Installation Times:**
- **Single residential door**: 3-4 hours
- **Double residential door**: 4-6 hours
- **Opener only**: 1-2 hours
- **Commercial door**: 1-2 days depending on size

**What Affects Installation Time:**
- Removal of old door and hardware
- Structural modifications needed
- Type of opener system
- Custom features or automation
- Weather conditions

We schedule installations at your convenience and complete most residential projects in a single day. Our team handles everything from old door removal to cleanup, leaving your garage ready to use.

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